Frequently asked questions

Payments

We accept payment via paypal, bank cards, direct bank transfer, Afterpay or cash on pick up.

Delivery and postage

All items are sent via post and are tracked. Please allow 5 to 10 days for delivery. We aim to send all orders within 48 hours of receiving other order.

Overseas shipping

At the moment we ship Australia wide only. 

Order collection

YES orders can be collected from Richmond, New South Wales by appointment only.

Please select PICK UP for the payment type when checking out and FOLLOW the directions carefully to take off shipping and make an appointment.

Any problems please message me by clicking on the "Message us" button on the right. 

Returns and exchanges - Faulty, damaged or incorrect products

If you are unhappy for any reason please contact us so that we may help. 

Change of mind - Please choose carefully as we can not refund or exchange due to change of mind

Damaged, defective or incorrect items - Please take photos or video showing the fault / issue and send it with a description to info@advancingallchildren.com.au

We aim to respond to all email within 2 working days.

Out of stock

If an item is marked out of stock please contact us for an estimated arrival date. We can put your name on a waiting list and contact you as soon as it arrives.

Privacy and security

Any personal information that is provided to us (name, address, email etc) will not be sold or disclosed to anyone out side of Advancing all children.

We use shopify payment gateway to process all our card payments to ensure the safety and security of your payment information.

Contact Us

Please feel free to contact us info@advancingallchildren.com.au. We aim to respond to all emails within 2 working days. 

Many thanks

Lisa@AAC